FAQs

Your order will be shipped within 1-3 business days and should arrive 2-7 business days later depending on your location.

For detailed information regarding our shipping rates, please check our Shipping Details page.

We ship to Canada, the United States, and most international countries. Shipping rates vary by country. Please check out our Shipping Details page for specific shipping rates.

Yes, we offer free shipping for orders over $100 CAD in Canada and over $100 USD in the US.

For those of you in the Vancouver area, we offer free Curbside Pick Up at our North Vancouver Warehouse. Our hours are Monday through Friday from 10 a.m. to 3 p.m.

Yes, you can track your order using the tracking number provided in your shipping confirmation email. It may take up to 24 hours for the tracking information to be uploaded, so please check your spam or junk folder if you don't receive it. You can also access this information from the "My Orders" page.

Yes, you can change your order or your shipping address as long as the order has not yet been shipped. If it has already been shipped, then unfortunately we are unable to make any changes to the address. Please contact us to change the order details, we will do our best to accomadate the changes.

Don't worry if your promotional code isn't working – just contact us at info@earthbabyoutfitters.com and we'll help you out quickly!

We accept returns and exchanges within 30 days of receiving your purchase. You may choose to receive a store credit for items returned after 30 days. All items must be unused and in their original condition. For more information, please check our Return & Exchange page.

To initiate an exchange or return please email or call us at: (604)229-2647 Monday through Friday 10 AM to 3PM Pacific Standard Time. A flat fee of $10 CAD in British Columbia, $15 CAD rest of Canada, and $10 USD for the United States will be deducted from your refund, to cover the cost of return shipping. 

Yes, we do accept exchanges within 30 days of receiving your purchase. Please contact us to initiate an exchange. We will arrange for the item(s) to be sent back and exchanged. 

If you receive a damaged or defective item, please contact us via email or phone within 7 days. We will work with you to resolve the issue and make sure that any damages are addressed in a timely manner!

Once we receive your return, please anticipate up to 14 days for the funds to be credited back into your account.

We are unable to accept returns for items purchased from a retailer other than earthbabyoutfitters.com

Machine wash cold only with non-chlorine bleach when needed. Tumble dry low, warm iron when needed.

We use only the lowest impact dyes that are available on the market to achieve the required results, conforming to the European standard, Oeko-tex.

Shrinkage is slightly higher in bamboo clothing than cotton. We give our products an extra wash during the dye process to keep shrinkage within normal standard textile limits. We also build in a very small amount of extra material just for good measure.

You can wash EBO products with everything else just like cotton - warm water, according to regular washing instructions. Our products can also be ironed without any worries. Bamboo clothing's excellent water absorbency is best retainedwithoutthe use of softeners.

Earth Baby Outfitters uses only source bamboo that is grown organically and the farm holds two organic certifications for the bamboo. One from OCIA International, and one from the US National Organic Program (USDA).

Fabric gets dyed as a big long roll 1.5m wide before the cut and sew. And yes, there are different qualities to bamboo. The plant itself – Moso bamboo, which is used for bamboo fabric, is the same used in scaffolding throughout Asia. We are currently looking into viable options for digital print, which is much more expensive than traditional dye methods, but has a lessor environmental impact. Please keep checking back in, for our new products with digital print options. 

In short, no! That wouldn't be very good for an ethical brand, would it.... Our bamboo is planted and grown as a crop, so it's extra on top of what exists naturally. As a general point, it's true that panda habitats have been shrinking over the years with general urban and other land use encroachment, but the Chinese Government is quite earnest in its desire to maintain what's left and the remaining giant bamboo forests are now far better protected. Actually we are in the process of adopting a Panda as we write this. Did you know it costs over $30,000 per year just to feed one Panda in captivity? We will be able to name him (already chosen the name ‘EBO’) and when he becomes of age, have the chance to visit him/her in his/her new home at one of the many sanctioned panda environments around the world. We will be donating partial proceeds from our organic bamboo lines to help with this endeavor.

The company that produces viscose from bamboo fiber for Earth Baby Outfitters holds an Oeko-Tex Standard 100 certification for their viscose from bamboo fiber. The Oeko Tex 100 Standard is a certification of a product at a given point in the manufacturing process. The certification states that no chemicals harmful to human health, including that of babies, are present in the product at the time of testing. It does not certify that no chemicals were used in the processing nor does it make any evaluation of what processes were used or any evaluation of the facilities that participated. There are other Oeko Tex certifications, such as 1000 and 100+ that certify processes or facilities but Oeko Tex 100 does not.

Earth Baby Outfitters products meet all CPSIA certification requirements. Certifications are available upon request.

The factory we work with to produce our viscose from bamboo fabric participates in ISO 9000 Quality Management policies and ISO 14000 Environmental Management policies. This signifies an environmental mindfulness that is important to Earth Baby Outfitters. The factory holds an ISO 14001 2004 Environment Management System Attestation and an ISO 9001 2000 Quality System Attestation.

Given that rayon is a "cellulose based fiber, yes, it is. It comes from bamboo, which is cellulose based and is considered, "man-made” and "regenerated” because chemicals are used to turn the wood chips into pulp that is then spun into fiber (detailed more above). However, rayon production has changed vastly over the years, and if done properly, we believe rayon, or viscose, from bamboo can be considered a viable Eco-friendly option, even when weighed against organic cotton (which is not necessarily chemical free in its complete production, although it can be). All Earth Baby Outfitters products are labeled in accordance with FTC guidelines.

Bamboo is anti-bacterial. It contains a natural property called bamboo kun that eliminates over two thirds (2/3) of bacteria that attempt to grow on the plant (whether this be in its natural or fabric form).

Earth Baby Outfitters bamboo collection is made of organically grown bamboo. The fiber is Confidence in Textile Oeko-Tex Standard 100 certified.

Bamboo fabric is an Eco-friendly and sustainable fiber, with many desirable properties:

It’s absorbent with excellent wicking ability, making it ideal for use next to the skin - It’s able to retain antibacterial qualities even through multiple washing's - Sustainable and fast growing bamboo plants thrive without pesticides and herbicides - Bamboo fabric keeps baby insulated , cool or warm in any seasonal temperature.

It is our opinion that it absolutely should. To discount all of the known positives of using bamboo for fabric because certain elements are not 100% Eco-friendly would be as bad of a decision as saying that organic cotton is not green or Eco-friendly because of the amount of water and land used to grow it, or that oil torches may be burned to keep insects away from the crop, or because caustic soda may be used in the processing of viscose. However, the production of viscose from bamboo fiber can and should be improved. Earth Baby Outfitters is committed to using the highest quality and most Eco-friendly product available. Here is some further commonly available information about why bamboo is such an Eco-friendly, sustainable crop.

Bamboo grows naturally without the need for agricultural tending and large diesel tractors to plant seeds and cultivate the soil.

Bamboo is among the fastest growing plants in the world - growing as fast as 47.6 inches in a 24-hour period. Bamboo can be selectively harvested every year after 7 years, compared to 30 to 50 years for trees, and bamboo regenerates without replanting. With a 10-30% annual increase in biomass versus 2-5% for trees, bamboo can yield 20 times more timber than trees on the same area.

Because of its height, bamboo out produces cotton 10:1. In other words, using the material grown from the same amount of space required to produce enough cotton for 10 tee shirts, 100 tee shirts could be made from bamboo.

Bamboo tolerates extremes of drought and drowning, generates 30% more oxygen than trees and is considered a critical element in the balance between oxygen and carbon dioxide in the atmosphere. Because of its wide spread root system and large canopy, bamboo greatly reduces rain runoff and prevents soil erosion. Bamboo helps mitigate water pollution due to its high nitrogen consumption, making it a solution for excess nutrient uptake of waste water from manufacturing, livestock farming and sewage treatment.

Bamboo plantations are large factories for photosynthesis which reduces greenhouse gases. Bamboo plants absorb about 5 times the amount of carbon dioxide (a primary greenhouse gas) and produces about 35% more oxygen than an equivalent stand of trees.

Currently, there are no known genetically modified organisms (GMO) variants of bamboo

Since bamboo grows like grass, sending up new shoots continually and in a sustainable manner, harvesting bamboo is similar to mowing your lawn. Replanting is not necessary as it is with other crops, thereby reducing the carbon footprint even further.

Our bamboo plantations are also pesticide and fertilizer free, as bamboo flourishes on its own, and naturally resists pests. This is a break-through fabric when you consider that conventional cotton uses more insecticides than any other single crop and epitomizes the worst effects of chemically dependent agriculture. The typical spraying application results in volatile organic compounds released into the air and contributing to greenhouse gases. Additionally, such spraying harms the health of the soil and pollutes the ground water, lakes and streams.

Our garments are made in a factory which is GOTS (Global Organic Textile Standard) certified and Organic Exchange certified.

Global Organic Textile Standard - http://www.global-standard.org/certification.html

The Bamboo is crushed and pulped and then its natural cellulose, which contains the bamboo 'kun', is extracted to make fiber. The viscose is regenerated into a fiber that's like cotton in appearance, but much softer. It's then spun into yarn. From the yarn, it's then knitted (or woven now as well) into fabric. A few people have said that's 'cheating' because using bamboo to make a viscose fiber is a man-made, non-natural intervention. That's like inventing a 95% emission free petrol and then getting criticized because it's not 100%!

Part of the processing to fibre is a multi-phase bleaching, using caustic soda. However taken as an overall it's only part of the bamboo story, in terms of all the other benefits, it's a small element in our view. These being, the way bamboo is grown (without fertilizers and pesticides, without the excessive watering needed for cotton, giving a yield that's 10 times that of cotton, per acre, allowing growth on hillsides and other marginal land, etc) Also, there are new developments coming online all the time, for example Modal, which is made in pretty much the same way, is now processed mechanically, so it seems only a matter of a short time before bamboo follows. In fact one company in China is already doing it 100% mechanically, by crushing and pulping so it's happening already (source: eco textile news). It just needs a short while to become widespread. Another process, using ionic liquids has been discovered by a team in Belfast, (source: ETN July 2009) which is super low impact and actually biodegradable. Our view is very strongly that even before these exciting developments, the whole picture of producing this fabric from planting through to the end garment is environmentally far more positive than cotton for example. It's just a question, in terms of impact, of how low we can go and we're looking at new ways all the time.

Most of our bamboo products are 95% organic natural bamboo viscose. We then knit about 5% Lycra (elastane) in for a little extra 'give' for moving around and comfort. It's necessary to bring you the best possible product we can, whilst still being overwhelmingly made from bamboo. We do have a few items such as our Hooded Towels, Bibs & Burp Cloths that are double sided and feature a mix of both organic cotton and bamboo, but rest assured, both are certified organic and of only the finest quality.

•  It regenerates very quickly 
•  It grows without pesticides or fertilizers
• It produces a 100% biodegradable fiber

The qualities of bamboo fabric presented on this website have been laboratory proven. The one exception is 'bamboo cool', or thermal regulation, whereby bamboo fabric keeps you unusually warm in the cold and cooler in hot weather. We have not yet found a laboratory test for this. In cold weather the cross sectional structure of the fiber traps warm air. In the heat, the nature of the fabric is to keep you cool, it's highly breathable. One theory is that it retains a little more moisture in its micro structure because it's so absorbent, and this stays cooler in the heat, but that's pure speculation until we find a way of testing it. The increased comfort level has been borne out by anyone who wears clothing made from bamboo viscose. There is one weakness, from a sports performance point of view - when you sweat heavily for a sustained period: It wicks away moisture a different way to the usual wicking fabrics, by absorbing, then evaporating into the air, but if you sweat heavily, under other layers, the evaporation doesn't work as well, so the moisture stays longer. But as a single layer it performs very well in this regard. There is a lot of talk about the antibacterial side of this fabric. In an independent testing lab, the results showed that microbes do not breed on the fabric and so as a result over a period of days and even hours they die without breeding much - unlike on cotton, for example. That's why the fabric is considered antibacterial.

It's illegal to claim "100% UV protection". The highest rating that's legally allowable by any national government is "UPF 50" ('ultraviolet protection factor'). At this level, a garment blocks at least 97.5% of all harmful rays. Our organic bamboo fabric is about 5 times this level if it's white and over 300 times this level if it is black. The darker the shirt, the more protection is offered. Our lightweight 175gsm fabric is over this level (about 66) if white and if dark, is about 40 times the level (required for UPF50, the highest rating allowable). On this basis we can emphatically say that yes, all of the clothing in our range is UV protective, achieving way beyond the mark required.

The species of bamboo our yarn comes from is Phyllostachys pubescens - Moso bamboo. Bamboo is grown principally in Yunnan Province. Historically, it's most commonly used for construction purposes and edible bamboo shoots.

Our bamboo is grown in China. As bamboo becomes more popular we hope other countries will begin to grow bamboo specifically for fabrics.

• Protects against harmful UV rays.
•  Hypoallergenic, even after multiple washings
•  Naturally Antibacterial
•  Extra-soft and satiny fabric 
•  Thermal regulating - absorbs and evaporates sweat, assuring baby's comfort

Yes. EBOs' dying processes are Eco-friendly, using only low-impact; AZO-free and heavy metal free dyeing. We offer water based rotary printing and digital screen-printing as well.

Naturally colored cotton is cotton that has been bred to have colors other than the yellowish off-white typical of modern commercial cotton fibers. Colors grown include red, green and several shades of brown. The cotton's natural color does not fade. Yields are typically lower , but has a softer feel than the more commonly available "white" cotton.

This form of cotton also feels softer to the skin (this statement is subjective) and has a pleasant smell. Naturally Colored Cotton is still relatively rare because it requires specialized harvest techniques and facilities, making it more expensive to harvest than white cotton. By the 1990s most indigenous colored cotton land-races or cultivars grown in Africa, Asia and Central and South America were replaced by all-white, commercial varieties.

The cotton plants are also hardy and naturally resistant to pests, eliminating the need for environmentally damaging pesticides and insecticides. The whole process from planting to growing to spinning to ready made garments uses no dyes, toxic or harmful materials. It is 100% pure and natural. It is the most environmentally green product possible and creates a beautiful, breathable, pure fabric with a soft, delicate feel.

Soft and durable: muslin gets better with age. Products woven in the natural fiber of muslin have the ability to withstand countless washes and become softer and better with age.

Breathable and comfortable: safe for baby the open weave and lightweight fabric of muslin helps reduce the risk of baby overheating, while still providing comfort and warmth.

Gentle and strong: ideal for swaddling The delicate, yet durable weave of muslin evokes strechiness and a ‘natural give’ which allows the swaddle to be tucked snugly around baby—without being overly restrictive.

All of our organic cotton apparel is produced according to the Global Organic Textiles Standard (GOTS), the most comprehensive international standard for the handling and manufacture of Organic textiles. The GOTS certification process uses an independent third party certifying agency to ensure the "organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labeling in order to provide a credible assurance to the end consumer." Our certification to this standard ensures that custom and private label finished goods may carry the GOTS seal.

We only work with factories who share our commitment to manufacturing quality products and providing a safe and healthy working environment for all employees. We make sure each factory meets all legal, wage, child labor, overtime, health, safety and environmental standards required by the country of manufacture.

Because organic cotton is grown without any chemicals; the fibers of the organic cotton are longer, softer and less brittle, making organic clothes more comfortable to wear.

We do not treat any of our garments with flame retardant chemicals. All of our sleepwear complies with the Health Canada guidelines for products NOTtreated with flame retardants. Actually none of our products are treated with ANY harmful chemicals or carcinogens , thus the GOTS and OEKO certifications.

As our world gets greener, bamboo is becoming more and more popular. Because it grows so quickly, bamboo is an easily renewable resource. It requires 1/3 the amount of water to grow that cotton uses and has no natural pests. This means that bamboo can be grown with little to no use of pesticides or herbicides whereas conventional cotton often requires a large amount of pesticides to maintain growth. Bamboo plantations can quite easily be kept organic and replanted every year.  Organic cotton is still another great option for both eco, and quality options but as it is heavily regulated and much more costly to produce bamboo is proving to be the new choice for manufacturers and mommies alike.

Bamboo fabric is very soft, often described as feeling like cashmere or silk. This is because the bamboo fiber itself is naturally round and smooth without any chemical treatments. This means that there are no sharp spurs to irritate the skin and that bamboo can be worn directly next to skin, even with the many people who are allergic to other natural fibers such as hemp or wool. Bamboo fibers are also quite long which means that there is less piling of the fabric than in the cheaper varieties of cotton. The softness and quality of the fabric itself seems to stand up to multiple washings. Many even describe the fabric as getting even softer with each washing!

Another unique quality with bamboo fiber is it’s antibacterial qualities. This unique antibacterial quality is due to an antimicrobial bio-agent called “bamboo kun” which is found naturally in the fiber. This kun makes bamboo a naturally antibacterial, antifungal and odor resistant fiber, through multiple washings. Cotton does not have anything like this. The bamboo kun helps to reduce bacteria that thrive on clothing and human skin. This means that the wearer and the fabric have less bacteria that causes unpleasant odors.

Bamboo also has excellent moisture wicking properties. The textile resembles the plant in this aspect. The bamboo plant is highly water absorbent. It is able to take in up to three times it’s weight in water! The textile retains this ability to some extent, pulling the moisture away from the skin so that it can more easily evaporate. Bamboo fabric also has temperature regulating properties. Meaning that the fabric will help the wearer stay warmer in the winter and cooler in the summer.

From a designer’s and manufacturers perspective, bamboo is also an excellent fabric choice. It is a light, strong fabric that requires less dye than cotton. The color of bamboo fabric as opposed to cotton is also described as much more vivid. The fabric can be used in many ways from being woven to being knit. It drapes very smoothly and because of it’s greener properties is becoming a more popular choice.

In conclusion, bamboo textiles are swiftly coming to the market in many forms — from sheets to socks to just about anything you can think of. The pricing of bamboo may still be slightly higher than some of the better varieties of organic cotton, but demand will hopefully continue to bring the price down. We've heard some concerns about the regulatory process of it’s development in China. Green is the new black and China is definately concerned about its economy, and the world pressure on the enviroment will keep their attention. Even when the bamboo fabric is beyond usefulness, it is completely biodegradable in soil. And the decomposition process doesn’t cause any pollution to the environment! We encourage you to look for bamboo products when shopping the next time and tell us what you think.

Organic agriculture promotes a safer and healthier environment by reducing the exposure of toxic chemicals used in production of conventional cotton. Organic farming methods improve soil fertility, preserve our environment and protect our air, water, and food supply from harmful chemicals. Conventional cotton is cultivated in a highly toxic process - contaminating groundwater and poisoning the food chain. While it takes approximately one pound of chemicals to grow three pounds of conventional cotton, organic cotton is grown chemical free.

The Global Organic Textile Standard is a set of rules that companies must follow when they make textiles (clothes, fabrics, etc.) from organic materials. The standards cover things like how the materials are grown, processed, and made into products. They also include social criteria that companies must meet.

The OEKO-TEX® Standard 100 is a certification system for all types of textiles. This means that the products have been tested and are free from harmful substances.

All of our organic cotton apparel is produced according to the Global Organic Textiles Standard (GOTS), the most comprehensive international standard for the handling and manufacture of Organic textiles. The GOTS certification process uses an independent third party certifying agency to ensure the "organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labeling in order to provide a credible assurance to the end consumer." Our certification to this standard ensures that custom and private label finished goods may carry the GOTS seal.

We only work with factories who share our commitment to manufacturing quality products and providing a safe and healthy working environment for all employees. We make sure each factory meets all legal, wage, child labor, overtime, health, safety and environmental standards required by the country of manufacture.

Our signature, iconic prints are unique to the baby industry and make us who we are. Influenced by our own children, stories we hear, scenes we see, or just inspirational colors, there is a meaning behind each of our designs that create the patterns that complement your style and make your babies fall in love with EBO. Our product and development team has been in the fashion industry for many years and bring a wealth of knowledge and experience to the table with each and every Earth Baby Outfitters product.

Currently we do not. We are now selling EBO from over 300 independent outlets in the Americas, Europe and, Asia, and most of our products are available in our website.

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Yes its true. We currently own and operate 2 factories in Asia and manufacture not only for EBO, but for some of the worlds most recognized companies and name brands. This gives us the ability to be at the forefront of both quality control and production times. This is a huge advantage for Earth Baby Outfitters, as we can produce our line ensuring the best quality, but at a more affordable price to our independent retailers in which they can pass on to you, our customers.We have over 70 years combined experience in this area working directly with Earth Baby Outfitters.

Earth Baby Outfitters Inc., launched in September of 2014. Our CEO and product development manager, Sharon Thomson, gained her inspiration after the birth of her second son, Jaxon. Setting out to create an all-natural, organic, and Eco-friendly line of baby apparel and accessories, she used her 20+ years of fashion industry experience to source, design, and manufacture, as well as using only the best fabrics and materials available. While EBO is relatively new as a brand, and we appreciate the love and support we've had along the way, we are not new to the industry and have 3 generations of experience in design and manufacturing behind us. This has helped to catapult EBO to the forefront of ethical, Eco-friendly, and organic apparel and accessories within the juvenile apparel sector. 

Absolutely, we do. Please check out our wholesale page or contact us directly for all your wholesale inquiries.

If you have any inquiries, please don't hesitate to contact us at info@earthbabyoutfitters.com and we'll ensure that your request gets connected with the right team member!

We do! We're thrilled to team up with influencers who share our commitment to sustainability, ethical manufacturing, and durable designs. Check out our Influencer page or contact us directly for your inquiry.