We believe our products are of premium quality. If you are not satisfied with your purchase, simply send items back to the return address on your invoice within 30 days in their original unused condition. You can return any Earth Baby Outfitters product purchased on EBO for any reason. If the size is wrong, products can be exchanged within 30 days in their original unused condition as well. After 30 days from your original purchase, we will provide store credit on www.earthbabyoutfitters.com
To initiate an exchange or return please email or call us at: (604)229-2647 Monday through Saturday 9AM to 9PM Pacific Standard Time. You are responsible for the shipping costs on your return. We recommend you use tracking or delivery confirmation on your return just to be safe. Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 2-3 weeks for EBO to refund your credit card upon receipt. Gift orders are eligible for exchange only. We cannot accept returns for items purchased from a retailer other than earthbabyoutfitters.com. If you are returning items that you received as a gift you will receive a store credit in the amount that the gift giver paid for the item. This store credit does not expire and can be used towards any future orders on earthbabyoutfitters.com If you want to exchange an item, we will apply your store credit towards your exchange order. If your exchange order costs more than your return, please provide your credit card information and we will charge the remaining balance to your card. If you received an item that was incorrect, please contact firstname.lastname@example.org and we will be happy to correct your order.
If something went wrong with your order or your EBO item please contact us to discuss by any of the methods listed above! We want to know and we will do our best to help fix the problem.
It’s our top priority to provide good customer service. Please feel free to send us an email with any concerns or questions.